Keeper Solutions is an international software services firm with a global reach. We provide remote Software Development as a service to leading FinTech and CleanTech firms around the world. Keeper Solutions has several delivery centers located across Europe and North America. This includes centers in Croatia, Serbia, Romania, Poland, and Costa Rica. We are expanding our team and are looking for the right candidates to ensure the provision of world-class support services.
Key Responsibilities:
• Lead, develop, and implement a cross-product documentation management strategy.
• Produce high-quality, accurate documentation, applying best practices and ensuring it is appropriate for its intended audience which could be internal and external to Fexco.
• Perform technical writing, research, and necessary editing to prepare documents, product manuals, reports, user guides, implementation guides, briefings, presentations, guidelines, release notes, process flows and other materials.
• Create and update customer user guides, product procedures, and service catalogs in line with product releases.
• Create, manage & maintain documentation repositories so that documentation is well organized and easily accessible. Act as the Subject Matter Expert (SME) for these repositories.
• Collaborate with internal teams e.g. Business Owners, Product Managers/Product Owners, Project Managers, Software & QA Engineers, UX Designers and internal customers to gain an in-depth understanding of the business and the product to inform documentation requirements.
• Liaise with content owners across the business, to ensure that there is a consistent tone of voice and approach to customer-facing material.
• Ensure accuracy and consistency of technical documentation and ensure that it meets appropriate compliance standards.
• Suggest and implement continuous improvement to the technical writing process and toolset.
Requirements:
• You must possess a Bachelor's degree or higher in Technical Writing, Technical Communications, or a related field, or engineering degrees with excellent English writing skills. Spanish and/or Portuguese writing skills are an advantage.
• Minimum 5 years experience in a similar role in a software engineering environment, creating technical documentation (SDK documents, API, and other specifications), user guides, and other product material.
• Willingness to assume significant responsibility, ownership, and accountability for work.
• Self-directed, highly motivated individual with excellent organizational skills.
• Build cross-functional and cross-departmental rapport, fostering overall effectiveness.
• Ability to read and write specs in OpenAPI/Swagger and knowledge of Restful design.
• Knowledge of UML/BPMN to enrich documentation with diagrams.
• High level of proficiency in Confluence and SharePoint.
• Extensive experience working with Amazon Web Services (AWS), Azure, or Google Cloud platforms
PERKS AND BENEFITS
- Competitive salary that rewards performance and drives innovation.
- Keeper Tokens are allocated each month to recognize and reward employees.
- Remote work, flexibility, and balance - we offer remote opportunities and other benefits designed to support healthy work/life balance and growing families.
- Learning and development – identify areas for development and we’ll provide time and access to training materials.
- Internal R&D projects are available to help develop leading-edge skills in areas such as AI, big data, and blockchain.
- Career path planning - team members are encouraged to discuss their career plans based on their ambitions. We provide the training and support to help them along the way. We are here to help you grow!
- Culture and connection - people are at the very heart of what we do. Each one of our leadership panels brings a wealth of knowledge and experience, particularly in helping blue-chip companies to grow and scale internationally.
- We cultivate connections within teams, across functions, and up and down the org chart. We make sure everyone is noticed and feels connected to our mission and each other.